Shipping policy

Order Processing

All orders are carefully prepared and processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been processed and shipped, you will receive a shipping confirmation message with tracking details (if applicable).

Delivery Time

Delivery times may vary depending on your location.

Estimated delivery times:

• Major cities: 2–4 business days

• Other areas: 3–6 business days

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

From time to time, Maqam of Scents may offer promotional free shipping on qualifying orders.

Order Tracking

Once your order has been shipped, tracking details will be shared with you so you can monitor the progress of your delivery.

If you experience any issues tracking your order, our support team will be happy to assist.

Delivery Information

To ensure smooth delivery, please provide accurate and complete shipping information when placing your order.

Maqam of Scents cannot be responsible for delays or failed deliveries resulting from incorrect address details provided by the customer.

Delayed or Lost Shipments

While we work with reliable courier partners, delays can occasionally occur during transit. If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the matter promptly.

Damaged Packages

If your order arrives damaged or tampered with, please contact us within 24 hours of receiving the package with photos of the product and packaging so we can assist you with a resolution.

Contact

For any shipping-related inquiries, please contact us at:

Email: support@maqamofscents.com
Brand: Maqam of Scents